GrailSnap - Support

For any assistance, questions, or concerns regarding GrailSnap, please reach out to our support team:

đź“§ Email: [email protected]

We aim to respond to all inquiries as quickly as possible.

Frequently Asked Questions

How does GrailSnap work?

GrailSnap uses advanced AI (powered by OpenAI and Google Gemini) to identify trading cards and provide market valuations. Simply take a photo of your card or point your camera at it, and the app will recognize the card, provide details, and show estimated market value.

Are AI-generated valuations always accurate?

Card identifications and valuations are generated automatically and may occasionally contain errors. Market prices fluctuate constantly, so valuations should be treated as estimates. We recommend always verifying prices independently using trusted marketplace sources before making buying, selling, or trading decisions.

What subscriptions are available?

How do I cancel my subscription?

You can manage or cancel your subscription at any time through your Apple ID settings:

  1. Open Settings on your iPhone
  2. Tap your name at the top
  3. Tap Subscriptions
  4. Select GrailSnap and tap Cancel Subscription

Cancellation takes effect at the end of the current billing period.

How do I request a refund?